TERMS AND CONDITIONS OF BUSINESS
Please read Terms and Conditions carefully. It is London
Express Cleaning Services' policy to strictly enforce its Terms of Agreement
in the event of any dispute.
1. About this Contract
1.1 Our Terms and Conditions represent a contract.
This contract is made between London Express Cleaning Services (LECS) and
1.2 You agree that any use of the services provided by London
Express Cleaning Services shall constitute your acceptance of the Terms and
1.3 An introduction of a cleaner shall be deemed to have
taken place when LECS provides any details to the Client relating to a cleaner.
2. The Service
2.1 LECS acts solely as an introductory agency
between clients and cleaners.
2.2 If the cleaner leaves or the client is not happy with
the standard of service provided by the cleaner, we will endeavour to find
a replacement cleaner as soon as possible, normally within 5 working days.
2.3 We will make every effort to provide a temporary cleaner
in the event of sickness or holiday.
2.4 All of our cleaners under-go an induction training
course prior to commencing any service with you.
2.5 We will interview and obtain references for every cleaner
representing the company.
2.6 Cleaners must provide us with a copy of their passport
or driver's license as well as a proof of permanent address.
3. The fees
3.1 Agency fees are payable by the client monthly
in advance by Standing Order. These will be paid into our nominated account
every 28 days.
3.2 An invoice is payable immediately upon receipt.
3.3 Standing orders must be returned within 5 days of the
client having agreed to LECS supplying a cleaner.
3.4 Clients that have used LECS service and failed to send
a standing order back within the first 28 days period will be invoiced at
the prevailing rate of #12.50 per hour for the hours that a cleaner
has attended the premises. The difference will be refunded once we have a
standing order in place.
3.5 No service will be provided until we have received the
standing order mandate after the first 28 days of service.
3.6 If a cleaner is solicited to work for the client with
the intention of bypassing the agency fees then the client will be invoiced
a one off fee of #750.00
3.7 Currently VAT is not charged by LECS but Vat may be introduced
at short notice and will be payable on the full sum that is paid to the agency
3.8 Any rate increase will be notified to all customers giving
at least 14 days notice.
4.1 We require a minimum of 30 days written notice
for cancellation of the service.
4.2.1 Refunds will not be given for any advanced payment
made in the event of cancellation.
4.2.2 In the event that a cleaner travels to the clients
house on the designated day and the client is not in or the cleaner cannot
gain entry to the property the client shall be liable for the cleaners travelling
4.2.3 Clients must give LECS a minimum of 14 Days notice
if they are going to be away on holidays or business. Failure to do this will
mean that no refund will be given for the agency fees.
4.2.4 Clients must give a minimum of 10 Days notice if they
wish to change the day that their property is cleaned.
4.2.5 It is the clients responsibility to cancel or
amend the standing order mandate with their bankers, as LECS is unable to
cancel or amend standing orders.
4.2.6 It is the clients responsibility to inform the
agency if service is not required during Bank holidays i.e. Easter.
4.2.7 No service will be provided on Christmas Day, Boxing
Day and New Years day.
5.1 LECS reserves the right to introduce supplementary terms.
You will have been deemed to have accepted any amendments if the company does
not receive any representations within a period of 30 days from the notification
6. Supplementary Terms
6.1 We do not employ the cleaners, you employ them. At all
times the cleaner will be under the client's supervision and responsibility.
6.2 Cleaners will be responsible for the replacement costs
incurred in the unlikely event of the client's keys being lost.
6.3 The client is responsible for supplying cleaning materials
and equipments in addition to making arrangements for access to the client's
6.4 We make every effort to make sure the quality of cleaners
that we introduce. However no responsibility will be accepted by the company
as a result of a failure, in any part of the selection procedure irrespective
of the reason.
6.5 Cleaners are not permitted to use bleach; therefore any
use of bleaching agents on the property is at the clients' own risk.
6.6 Cleaners will not perform any deep clean or specialized
cleaning of any antique, delicate or valuable items.
6.7 Any incidental costs incurred by the company or cleaners
as a result of a client's action will be fully reimbursed by the client immediately.
6.8 Clients will not solicit or entice cleaners that have
been introduced by LECS to work for them directly within 6months of the first
introduction or after cancelling their monthly contract with LECS.
7.1 LECS has public liability insurance for a minimum
of #10 million, which protects client's home against major accidental
damage caused by a cleaner whilst on your property. All claims must be notified
within 24 hours of discovery.
7.2 We cover for damages over #300.
7.3 Client is responsible for the first #150 of any
7.4 The Insurance cover is only valid once we have a signed
standing order for LECS monthly fees.
8. Complaints Procedure
8.1 All complaints must be received in writing,
emails are acceptable.
8.2 We promise that on receiving a complaint we will respond
within 14 days.
8.3 We promise to have fully investigated the complaint within
28days of receiving a formal written complaint.
8.4 We promise that if no solution can be found to the complaint
raised that we will be happy to take the matter to an independent arbitrator
whose decision will be final and binding on both parties.
London Express Cleaning Services Ltd.
,Davina House, 137-149 Goswell Road, London, EC1V 7ET
Tel: 08456 123121 Email: firstname.lastname@example.org
Cleaning Services - the domestic cleaning company for London, UK
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